About ISC Consulting Group

ISC is a Veteran Affairs Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Sierra Vista, Arizona. Our mission is to enable superior decision making through information dominance. ISC provides advanced education, analytic, and technical solutions within strategic DOD and commercial markets. We leverage the best minds and technologies to make a measurable difference

We specialize in delivering mission-critical services within the Intelligence Community and the U.S. Military, as well as the Federal Government and key commercial clients. ISC's core competencies include C5-ISR, IT Management Operations & Cyber Security, Instructional Solutions, Test & Evaluation Management Operation Services, and Big Data Business Intelligence and Data Analytics.

At ISC, our primary commitment is to provide client-driven excellence. This is only possible because of our most important asset, our people. We are recognized by our team members as the best place to work and develop a career, serving our clients with pride and professionalism. Our corporate culture reiterates the importance of "Mission first, people always."

Contract Overview

This requirement is to provide Information Technology services and support for enhancement, maintenance, and security of the Cyber Center of Excellence (CCoE) G6's Network, Enterprise Level Solutions, and IT Services. 

Position General Responsibilities

• Provide installation, maintenance, and troubleshooting support of information system applications and related peripheral hardware.
• Monitor and respond to hardware and software problems utilizing a variety of hardware testing tools and techniques.
• Install and configures applications software and related hardware.
• Provide software and system troubleshooting and support.
• Provide technical support and training to end-users.
• Provide guidance and work leadership to less-experienced technicians.
• Provide VTC Daily Operations, set up equipment, and VTC Bridge for VTC session, establish the connection to the remote site/s, operate the equipment, and monitor meetings.
• Support installation and configuration of new VTC hardware and reconfiguration of existing hardware.
• Provide maintenance, troubleshooting, and repair services for VTC and conference room systems.
• Interface with the hardware maintenance provider to support resolve any equipment, malfunctions, and provide status.
• Respond to request for support of ongoing VTCs and conferences
• Performs stress and performance tests on required equipment
• Apply all applicable STIGs to supported Video Teleconferences systems

Position Qualifications

• Have at least three (3) years of experience in VTC setup and configuration
• Possess at least five (5) years of experience in IT desktop support, IT Service Desk support
• Certification Requirement
  • Baseline certification: IAT II
  • Computing Environment (CE): Installing and Configuring Windows: 10 (70-698) or MD-100 and MD-101
  • Receive IA appointment orders from Chain of Command
  • Be monitored in the Army Training and Certification Tracking System (ATCTS).
  • Successfully complete Information Assurance Fundamentals online course and exam at https://cs.signal.army.mil
  • Complete the Privileged Level Access Agreement (PLAA) annually.
• This Personnel Security Standard for this position is IT-II (Personnel in IA positions with privileged-level access to control, manage, or configure IA tools or devices, individual and networked IS and devices, and enclaves).

ISC Consulting Group is an Equal Opportunity/Affirmative Action/VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

ISC Consulting Group gives preference to Internal Candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.