IT Support Specialist

Job Functions, Duties, Responsibilities and Position Qualifications:

Location

• Honolulu, HI

Position Summary:

This position is responsible for addressing and responding to help desk tickets to provide technical support for software applications, servers, desktops, laptops, tablets, mobile devices, printers, peripherals, network, and AV equipment throughout the enterprise. Responsible for supporting all functions and operations related to automated systems. Other duties include hardware and software purchasing, billing management and invoice processing, systems administration, user account access form management, project research, analysis, documentation, reporting, cross-training and other tasks as assigned.

MINIMUM QUALIFICATION REQUIREMENTS

• 1-2 years technical experience installing, configuring, patching, upgrading, and troubleshooting hardware, peripherals, operating systems, and software applications, including system administration for the following:

• Windows 10/11
• Office 365 Applications
• Windows Server
• Active Directory
• O365 Exchange
• O365 Administration
• Print Server
• Experience with network administration and troubleshooting.
• Must be able to communicate effectively verbally and in writing.

ESSENTIAL FUNCTIONS:

• Handle Tier 1 help desk issues, first line support for workstation/printers/application and network issues.
• Able to plan, implement, testing and maintaining all hardware and software applications on new and existing devices.
• Documents technical computing and end user procedures.
• Provides system analysis, documentation, and administration processes for workstations and network systems.
• Monitors and recommends upgrades or software patches related to the company's systems environment and ensures that systems are performing as optimally as possible.
• Perform asset inventory management for IT Equipment and software.
• Verifies that existing system configurations adhere to the established standards or guidelines.
• Provides technical guidance and cross-trains other team members.
• Researches, analyzes, and recommends alternatives and/or solutions to operational or security issues.
• Communicates objectives and coordinates with resources outside of the department.
• Able to assist with the initiation, planning, design, execution, monitoring and closure of projects.
• Interprets verbal and written request from user departments.
• Represents the company when communicating with vendors.
• Represents the department and company at educational seminars, demonstrations, internal and external meetings.

Job Type: Full-time

Qualifications (Required/Preferred):

• Web security knowledge and experience.
• Excellent troubleshooting skills
• Ability to prioritize tasks as they arrive, and make decisions
• Ability to communicate effectively through both written and verbal communication within varying levels of the business

Education:

Pursuit of an associate or bachelor's degree in Information Technology or related field, or equivalent education and related training

Experience:

• Minimum of 3 years' experience in various IT roles
• Minimum of 2 years' experience in IT Security
• Experience in ITIL or similar methodology

• Web security knowledge and experience.
• Excellent troubleshooting skills
• Ability to prioritize tasks as they arrive, and make decisions
• Ability to communicate effectively through both written and verbal communication within varying levels of the business

License/Certification (Required/Preferred):

The following would be considered desirable:

• CompTia Security Plus